Inbound sales representatives often need to talk on the phone and engage in conversations with potential customers. Employers ask this question to make sure you’re comfortable doing so. In your answer, explain that you enjoy talking on the phone and interacting with people. Explain that you have strong communication skills and are able to
1. Tell me about yourself. Take a few minutes at the start of the interview to let the candidate talk about themselves. Instead of jumping right into questions, this approach gives the candidate a moment to relax and be at ease. Let the candidate tell their story before jumping into all the specific questions.
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Application. I interviewed at BMO Financial Group. Interview. 15 minutes phone interview and 1hour in person interview. Most of them are behaviour questions. Pretty straight forward. Some have zoom interviews before the in person ones. Usually takes 1 to 2 weeks and you will notify by phone call or email. Customer Service Representative Interview Questions and Answers. Preparing your résumé, writing the perfect cover letter, and applying for a job in customer service is the easy part. Your potential new employer inviting you to a customer service rep interview is excellent news. Answers: With this question, the interviewers are looking to test your technical expertise. You should be aware of the latest processors, and if asked, you should be able to talk about them in detail. You should also be able to tell the differences between them. For Example, Intel Pentium Quad Core I3, I5, and I7 are the latest processors as of oeLL.
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    • customer service representative interview questions and answers